Hotline: 056-9999-699 – Time: 07:00 – 21:00

chính sách bán hàng hakawa

This sales policy is exclusively applied by HAKAWA Vietnam in the Vietnamese market, including: Product policy, warranty policy, return policy, privacy policy, shipping policy, agent policy. & loyalty policy. 

1. Product Policy

  • HAKAWA Vietnam is responsible for the HAKAWA brand in the Vietnamese market
  • Only genuine products are sold in and official authorized dealer of Hakwa

If you have any questions about the service / product, you please contact us for inquiries promptly.

2. Warranty Policy

  • All Hakawa aluminum ladder products are warranted for up to 2 years globally
  • AAA Liability Insurance worth 1 billion VND
  • Warranty: At Hakawa service centers nationwide

3. Return Policy

  • You have the right to return if the product is of unsatisfactory quality or has a manufacturer fault
  • Time to return within 30 days from the date of purchase

4. Shipping Policy

  • Hakawa ships to 64 cities and provinces nationwide (Applies to Hakawa Vietnam)
  • Delivery time in HCMC is 1-2 days. Outside HCM from 3-10 days
  • Support delivery fee from 50-100%

5. After-Sales Policy

  • After purchasing, if you have any problems with the product, please contact Hakawa service centers nationwide. Support hotline: +84995.909.909
  • For products over the warranty period, Hakawa will support 50% of the cost of replacement parts, and free repair work for you

6. Loyal Customer Policy

  • Hakawa applies special offers exclusively to Hakawa’s loyal customers
  • Promotion details are regularly updated on and the official agency system

7. Agency policy

  • Hakawa support agents to meet the standards of Hakawa services / products according to business philosophy & core values of Hakawa in Vietnam
  • Agents must take the interests of customers as the center & guide in all business activities. For agents who violate the policy more than 2 times, they will lose Hakawa’s support / priority packages in Vietnam.